Jerome’s Furniture Mattresses Smell I purchased a new bedroom set and Jerome's pillow top mattress from Jerome’s and I have to say that my experience with them was poor (well ok it sucked). For starters I had to sit around for their “4 hour delivery window” which is sort of a shitty way to do things considering I was paying for my delivery. But the problems really started when the bedroom set was delivered, which was when I noticed that the dresser was from a completely different bedroom set.
Ok so they are sending me another one, of course there is another 4-hour delivery window. Guess what? That too was from the wrong set! Yep they are sending a third one and another delivery window to sit through. Argh!
On the 3rd delivery we finally get the correct piece, but no my friend, it doesn’t end here though I wish it had. So now we have the room all put together and looking forward to sleeping on the new mattress. After about 15 minutes of lying down on the new mattress my eyes started watering and my breathing became difficult. This was a Jerome’s brand pillow top mattress and the mattress was giving off fumes that were just short of nauseating. My guess is that the foam had not been cured properly or that all the glues had not dried. Regardless I was getting a replacement. So Jerome’s said they would send out a “technician” and you guessed it, another 4 hour window.
Well he came out and smelled the mattress and concurred that its probably the foam they used. So he then called in and told them what I had already told them and they agreed to send out another mattress and of course I had another now agonizing 4 hour window to sit around with my finger up my ass waiting for yet another 4 hours for the delivery.
Ok your thinking this dog is out of the woods, far, far from it folks. I get the replacement mattress (that now had a lemon scent to it) and when I awoke in the morning, guess what? It smelled like FN chemicals and was emitting fumes that smelled something like varnish. And the cycle started over, another so called technician (yes, 4 more fucking hours of waiting for another moron to tell them the Jeromes mattress smells) and yet an another delivery window, my lord I can only jack off so much.
At this point I gave up trying to be a Jerome’s customer, I wanted my money back and transformed into a complete asshole, even more so when the customer service bitch told me they would only give me a partial refund and that refund would be in the form of a store credit. I am thinking you got to be fucking kidding me.
I could go on and on about these idiots but I think you can read into the rest of the story and with some degree of accuracy. In the end I did get my $79 delivery fee credited back as well as something like $1100.00 for the mattress that they reluctantly refunded. IMO that doesn’t even come close to compensating for all the hours they wasted on my dime, but then they will never get a single sale out of me again.
What am I sleeping on now you ask? Well I went over to Mattress Discounters and purchased a Sealy Posturepedic mattress that was on sale, I not only got a better quality mattress, but it also cost less money and it didn’t smell like Jerome’s beds do.
Jerry if your reading this... your customer service and mattresses get a big FAIL!
